Phase 01
First call
Accident Details & Eligibility
We capture what happened, where the vehicle is, who was involved, and whether the claim can progress as non-fault.
LMAS
50+ claimants helped
Non-fault accident support, end-to-end
From a non-fault accident
to a managed claim.
Recovery, replacement vehicles, repairs and insurer communication, handled by one specialist team. From first call to getting back on the road.
30-second first call. Eligibility checked first. No pressure.
The pattern we see
You had the accident.
You don't have the time.
Insurers, recovery firms, repair garages and hire providers all want answers. You need one team that knows what to do first.
You don't need five phone calls.
You need one advisor who moves the claim.
average response
23 mins
claimants helped
50+
satisfaction
98%
support line
24/7
“DBC turned a stressful crash into a clear plan. Recovery, replacement car, repair updates, all handled while I got on with my week.”
L
Laura J.
Manchester driver
The promise
Walk in with an accident.
Walk out with a plan.
One team handling recovery, replacement vehicle support, repairs and insurer communication. No handoffs. No chasing. No guessing.
The old way
Call your insurer, then wait
Find recovery while shaken up
Chase repair updates yourself
Lose time explaining the same story
Pay or commit before you understand eligibility
With DBC
One advisor, one clear claim timeline
Recovery, replacement vehicle and repairs coordinated
No upfront costs for eligible non-fault claims
Same-day first response where possible
Direct line to the people handling it
What's included
Everything handled.
From first call to handover.
First Response & Eligibility
30-minute claim scoping call
Non-fault eligibility checked first
Priority actions mapped before anything is arranged
One advisor assigned from the start
Recovery Coordination
Roadside, home or repair-centre recovery
Collection updates kept in one timeline
Vehicle location and next step confirmed
Replacement Vehicle Support
Like-for-like mobility where eligible
Delivery coordinated around your schedule
Support for non-driveable vehicles
Repair Management
Approved repairer coordination
Repair approval and progress updates
Quality checks before completion
Insurer Communication
At-fault insurer contacted for you
Claim documents organised
Clear updates without repeating yourself
Claim Completion
Final handover and vehicle return support
Outstanding questions closed off
Aftercare if insurers request more information
Start with a quick call
Eligibility checked first. No pressure. No confusing handoff.
How we move
Four phases. One advisor.
Zero confusion.
Phase 02
Same day
Recovery & Mobility Plan
If your vehicle is not driveable, recovery is arranged first. Replacement vehicle options are checked in parallel.
Phase 03
Days 1 - 3
Repair & Insurer Handling
We coordinate repair approval, speak to insurers, organise claim documents and keep updates in one place.
Phase 04
Until completion
Vehicle Back, Claim Closed
You stay informed until repairs, vehicle return and final insurer questions are handled.
Some phases overlap intentionally. Recovery, mobility and insurer contact should move in parallel, not in a slow queue.
Real claim story
From roadside panic
to back on the road.
One driver came to us after a non-fault collision left their car undriveable. The fix was not more phone calls. It was ownership.
01
Before DBC
A Manchester driver had a non-driveable car, missed work, and did not know whether to speak to their insurer or the other driver first.
02
The first call
We checked non-fault eligibility, logged the incident, confirmed vehicle location and prioritised recovery.
03
Same day
Recovery was arranged, a replacement vehicle was scoped, and the driver had one advisor to message.
04
Repair stage
Approved repairer communication and at-fault insurer updates were handled without the driver chasing.
05
Completion
The driver stayed mobile, the car was repaired, and the claim timeline stayed clear from start to finish.
“They did in one afternoon what I had been putting off all morning. Once DBC took over, I knew exactly what was happening.”
Laura J.
Manchester driver
The cost of delay
From hours chasing
instead of one managed claim.
For eligible non-fault claims, the point is simple: protect your time, keep moving, and let the at-fault insurer process happen properly.
Going it alone
Hours lost
Recovery arranged while stressed
Repair calls split across different contacts
Insurer updates chased manually
No single claim timeline
Unclear cost position until later
With DBC
No upfront
Eligible non-fault support recovered from insurer
One team for recovery, repair and mobility
Same-advisor updates
Claim support available 24/7
Clear next step before every action
FAQ
Quick questions, straight answers.
What happens after I start my claim?
An advisor checks the incident details, confirms the vehicle situation, and explains the next step before arranging support.
What if my vehicle is not driveable?
Recovery is prioritised first. We can coordinate collection from the roadside, your home, or a repair centre depending on the situation.
Will I need to pay upfront?
For eligible non-fault claims, costs are normally recovered from the at-fault insurer. Eligibility is explained before support is arranged.
Do I have to speak to the other insurer?
No. Your advisor can handle insurer communication and keep the claim documents organised for you.
Can you arrange a replacement vehicle?
Yes, where eligible. We check your needs, vehicle type, location and availability before arranging mobility support.
How fast can support start?
Many drivers get same-day first response. Exact timing depends on claim details, vehicle location, availability and eligibility checks.
Claim support available 24/7
Stop chasing the claim.
Let us handle it.
Start with one quick call. We'll check eligibility, explain the next step, and tell you what can be arranged.
LMAS
50+ claimants helped
Questions? Get in touch. We reply fast and keep it clear.